Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Firefox crashes

  • 3 отговора
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от FredMcD

blacqjacq24
blacqjacq24
more options

Firefox closes with an error box and reopen box. This happens at uneven intervals, but is over a short period. I got the error report, but have no clue what to do with it. Why have me get the report, then register and submit a question? This is SO ANNOYING! I checked plugins, and the only flag is shockwave. It won't update, so I disabled it. It also won't uninstall. Suggestions?

Firefox closes with an error box and reopen box. This happens at uneven intervals, but is over a short period. I got the error report, but have no clue what to do with it. Why have me get the report, then register and submit a question? This is SO ANNOYING! I checked plugins, and the only flag is shockwave. It won't update, so I disabled it. It also won't uninstall. Suggestions?

Всички отговори (3)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

blacqjacq24
blacqjacq24 Задаващият въпроса
more options

0da907cb-2428-40b9-8e13-00edcbe972b4 1/10/2016 6:18 PM bp-24b8ea22-ce81-4aeb-93c4-952952160111 1/10/2016 6:01 PM bp-eae66bef-cd26-4a66-b136-c2a842160111 1/10/2016 6:00 PM bp-7e60a7b7-7394-49b3-a127-16be32160110

These are the last few., with the last happening as I was trying to reply. I appreciate the attempt at helping, phillip

FredMcD
FredMcD
more options

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586

bp-eae66bef-cd26-4a66-b136-c2a842160111

Signature NS_ProcessNextEvent

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++ bp-24b8ea22-ce81-4aeb-93c4-952952160111

Signature nsAppShell

Attention Sumo's thee are 10 related bug reports

Flaged programs same as above +++++++++++++++++++++++++++++++++++++++ bp-7e60a7b7-7394-49b3-a127-16be32160110

Signature mozilla::ipc::MessagePump

Flagged programs same as above

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

Disable / upgrade Rapport