Firefox crashes - even in safe mode
Crash ID: bp-46cdc920-0513-4b8f-ab30-778212160517
Just turned on computer this morning and Firefox crashes, even when starting in safe mode.
uninstalled, removed system folder in Program Files, downloaded latest version, reinstalled.
still crashes every time on start-up.
Not sure what to do next ??
Всички отговори (1)
The right step is to tell us and give any crash reports you have.
Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1
Signature PR_FindSymbol | js::ctypes::Library::Declare
rooksbas.DLL = Windows
RapportGP.dll = Rapport@ Trusteer Ltd
RapportUtil.dll = Rapport
WRusr.dll = Webroot SecureAnywhere
For now, disable Rapport and Webroot
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration