Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Cannot stream videos on Amazon w/Firefox 47.0 version. Help!

  • 2 отговора
  • 2 имат този проблем
  • 1 изглед
  • Последен отговор от cor-el

mlkayaker
mlkayaker
more options

Hi,

I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox.

Please advise on what I can do to get my video streaming back on Amazon.

Thank you.

MLKayaker

Hi, I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox. Please advise on what I can do to get my video streaming back on Amazon. Thank you. MLKayaker

Всички отговори (2)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the Shockwave Flash plugin used or the HTML5 media player?

You can check via the right-click context menu of the player area what kind of media player is used. A Flash based player shows a context menu with the Flash version.