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What is one to do? I really need an answer, but there is no direct Firefox/Mozilla number?? The community support can only help so much, if it is the same?

  • 3 отговора
  • 1 има този проблем
  • 16 изгледи
  • Последен отговор от user1342675

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I have all ready posted my question...but I am surprised that no direct contact canbe made with FIREFOX/Mozilla??? Community support is fantastic, but only if someone responds, perhaps because they have the same question! I need to access a part of Southwest Airllnes,and cannot! It is rather urgent, and I do not know what to do...My Safari will notlet me even get to Southwest at this point. Firefox will,except for what I NEED TO DO!!!!! HELP

I have all ready posted my question...but I am surprised that no direct contact canbe made with FIREFOX/Mozilla??? Community support is fantastic, but only if someone responds, perhaps because they have the same question! I need to access a part of Southwest Airllnes,and cannot! It is rather urgent, and I do not know what to do...My Safari will notlet me even get to Southwest at this point. Firefox will,except for what I NEED TO DO!!!!! HELP

Всички отговори (3)

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Sorry, there is no telephone number for Firefox support; Mozilla doesn't provide support via telephone.

Sometimes users may not receive support as fast as they would like, especially during a holiday weekend like now. And starting multiple new threads about the same issue sure isn't going to speed things up (3 threads in the last 7 hours).

Original support question is here: https://support.mozilla.org/en-US/questions/1129430

As far as your other question; yes. Mozilla employees do occasionally provide support answers in this forum. But there is no identification 'badge' for Mozilla employees, although many of the Admin's are employees.

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colojane said

I have all ready posted my question...but I am surprised that no direct contact can be made with FIREFOX/Mozilla???

Mozilla does not have the resources to do the size of call centers that would be needed for phone, chat, or email especially since it would be for free.

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Hi colojane  !

The best advise I can give you is to write an old-fashioned letter to:

Mozilla Foundation 1981 Landings Drive Building K   Ca 94043 - 0801   Mountain View   (USA)

Best of luck   !