Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Unable to uninstall Thunderbird even in safe mode

  • 1 отговор
  • 3 имат този проблем
  • 1 изглед
  • Последен отговор от Wayne Mery

more options

I want to uninstall Thunderbird because I seem to have attracted some Trojans which I can't seem to shift using the usual tools, (Malware Bytes, Bulldog Internet Security, Sophos). The trojans seem to exist in the profile files so I thought the best way was to uninstall Thunderbird. I have Windows 10, fully patched. When I try and uninstall through settings, after clicking the uninstall button it still sits there and nothing happens. I have also booted into safe mode and tried uninstalling again, with the same result that it just sits there. On rebooting my machine Thunderbird is still there and working normally. I have as a precaution removed all the e-mail addresses from the Thunderbird accounts but I really would like to completely uninstall the program to be safe.

Any ideas how I can get get a proper uninstall.

I want to uninstall Thunderbird because I seem to have attracted some Trojans which I can't seem to shift using the usual tools, (Malware Bytes, Bulldog Internet Security, Sophos). The trojans seem to exist in the profile files so I thought the best way was to uninstall Thunderbird. I have Windows 10, fully patched. When I try and uninstall through settings, after clicking the uninstall button it still sits there and nothing happens. I have also booted into safe mode and tried uninstalling again, with the same result that it just sits there. On rebooting my machine Thunderbird is still there and working normally. I have as a precaution removed all the e-mail addresses from the Thunderbird accounts but I really would like to completely uninstall the program to be safe. Any ideas how I can get get a proper uninstall.

Всички отговори (1)

more options

I'm not sure why you thing uninstalling Thunderbird program would remove it's data. In fact, uninstalling THunderbird does not remove the profile. See https://support.mozilla.org/en-US/kb/using-multiple-profiles