Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Incoming messages are deleted/disappear automatically and important non spam messages are sent to junk folder.

  • 1 отговор
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от Zenos

JRidd
JRidd
more options

Hi,

I need some help with the following.

1) Some Incoming messages come into my Inbox then disappear immediately. They do not go into the Junk or trash. The messages are from friends and family in some case and have never been marked as Junk or spam.

2) Many important messages from trusted sources go immediately into the junk folder and not even after marking them as "not Junk" can I get them back into the inbox. I also tried the "Send to Inbox Again" feature and that does not work.

These are very serious issues!

Any help would be greatly appreciated. I'm at my wits end and am thinking of dumping Thunderbird.

Thanks JR

Hi, I need some help with the following. 1) Some Incoming messages come into my Inbox then disappear immediately. They do not go into the Junk or trash. The messages are from friends and family in some case and have never been marked as Junk or spam. 2) Many important messages from trusted sources go immediately into the junk folder and not even after marking them as "not Junk" can I get them back into the inbox. I also tried the "Send to Inbox Again" feature and that does not work. These are very serious issues! Any help would be greatly appreciated. I'm at my wits end and am thinking of dumping Thunderbird. Thanks JR

Всички отговори (1)

Zenos
Zenos
more options

I don't know what to say about (1). Have you checked on your email providers website for them? I wonder if they are being moved to a folder on the server that Thunderbird can't see.

For those in your second point, try moving them to the Inbox in your Local Folders account. If they stay put, this is strong evidence that the server, or more specifically, its anti spam system is to blame.