We are having trouble with a Thunderbird properly working with our practice management software.
We are having trouble with a Thunderbird properly working with our practice management software. The software company has done everything they can but insists that we must now get Mozilla involved. It works properly on other workstations and it used to work on this machine but quit a few weeks ago. We are receiving error messages that the software can't doesn't recognize an email program. Any suggestions would be great.
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Hi, what kind of interaction do you normally experience between Thunderbird and your practice management software? Do all of your systems run Windows 7 or do you have a mix of versions?
In case the problem is that system settings usually established at installation have changed, have you considered backing up your mail and reinstalling Thunderbird?
- Make sure to make a safe copy of this folder: Profiles - Where Thunderbird stores your messages and other user data
- Then get a fresh installer: Installing Thunderbird on Windows
It looks like there's a MAPI problem in the software recognizing TB as the default email program. For W7 computers, see the solution offered here: