Sign-on to FF account if you have lost authenticator/recovery codes
I have access to my FF password and email but can't access the autheticator app [new phone]. I didn't write my recovery codes at the time I set up the extra security features. Now, I cannot sign-on to my FF account as I have neither the authenticator code or recovery code.
Is there a fix for this?
I made this new FF account to ask this question. The old account has all my bookmarks etc.
Thank you.
Избрано решение
You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.
You will have to create a new account with another email address and data stored in the old account is lost.
- https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication
- https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication
- https://support.mozilla.org/en-US/kb/how-do-i-know-status-my-sync
Всички отговори (2)
Избрано решение
You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.
You will have to create a new account with another email address and data stored in the old account is lost.
Thank you