Crashing
Hello, i'd like to report that i have been experiencing issues with my firefox browser lately in that it hangs frequently even though i could have as little as 3 tabs open and crashes at random. Even if i try to troubleshoot the issue, it still remains present and so that ruins my overall experience with the browser. So my question is, how can i solve the issue if previous attempts to do so fail ?
Всички отговори (2)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hello, there appears to be just one submitted crash report
bp-3fb4661d-68a8-4205-81b1-3ba780210203 2/3/2021, 7:14 PM