Unable to sync account data.
Former email and phone were retired. I changed ISP's, hence got a new email address. Also, my former phone became corrupted and was returned for a new one and just downloaded and installed Firefox on it. But now need my sync data from current account existing under expired email address due to changing ISP's. How do I recover and sync data (bookmarks, password vault, etc.) to my new phone and get the email address changed in firefox?
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Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.