Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Thunderbird lost emails and folders

  • 1 отговор
  • 1 има този проблем
  • 17 изгледи
  • Последен отговор от Darren

Darren
Darren
more options

Hello Thunderbird Community,

I am not tech savvy and I really need help recovering lost folders and e-mails that were stored on Thunderbird.

The trouble started yesterday when I was unable to open Thunderbird due to an "XUL Runner" error message. A Best Buy Geek Squad technician was able to fix the glitch and restore Thunderbird, but in the process all of my folders, subfolders and very important business e-mails seem to have been deleted or lost. Three Geek Squad agent spent several hours trying to restore these folders and e-mails, to no avail.

Strangely, my inbox seems to have not lost any e-mails, but my Trash folder is empty and my Sent folder only contains a few random e-mails from 2009-2017. But all of the folders that I created, such as "Marketing" and "Invoices" and "Contracts" and many more, are nowhere to be seen.

Does anyone have any tips on how I might recover these folders and e-mails?

Thanks, Darren

Hello Thunderbird Community, I am not tech savvy and I really need help recovering lost folders and e-mails that were stored on Thunderbird. The trouble started yesterday when I was unable to open Thunderbird due to an "XUL Runner" error message. A Best Buy Geek Squad technician was able to fix the glitch and restore Thunderbird, but in the process all of my folders, subfolders and very important business e-mails seem to have been deleted or lost. Three Geek Squad agent spent several hours trying to restore these folders and e-mails, to no avail. Strangely, my inbox seems to have not lost any e-mails, but my Trash folder is empty and my Sent folder only contains a few random e-mails from 2009-2017. But all of the folders that I created, such as "Marketing" and "Invoices" and "Contracts" and many more, are nowhere to be seen. Does anyone have any tips on how I might recover these folders and e-mails? Thanks, Darren

Всички отговори (1)

Darren
Darren Задаващият въпроса
more options

Update: I downloaded the missing files from my cloud back-up, but a Geek Squad technician said that he couldn't upload or integrate the files into Thunderbird because, according to him, Mozilla has stopped supporting Thunderbird and he couldn't find a package installer to match current files.

I am not tech savvy, so I'm not sure how to fix the problem. Any suggestions? Anyone know a professional computer tech with Thunderbird expertise who does remote work?