Strance behaviours when loading a page when connection is slow
Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.
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Same issue does not happen on Microsoft Edge under the same circumstance. Btw, typo in the title.
Is this with all websites/pages, some, a few?
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
FredMcD said
Is this with all websites/pages, some, a few? Start Firefox using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Yes. The problem still exists in troubleshooting mode.
Did the links I posted help?
Unfortunately, the links you mentioned are not related to the issue I mention and do not help. It looks like a bug that help-pages do not mention.
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia
https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.
As a test, disable your protection programs.
Issue still exists.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
However, the issue still exists. Sometimes the refresh button becomes gray, and I have to re-enter the url bar. Sometimes the url-bar becomes "about:blank" if the website it too slow, in which case I have to re-click the link from the previous page, or re-type the in url bar.
Is there a reason for the old version of Firefox? https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
Just curious, but who are you using for DNS? https://www.google.com/search?client=firefox-b-1-d&q=windows+dns
Can you also ping your dns? see screenshot Take the following steps to run a traceroute in Microsoft® Windows®:
Press Windows key + R to open the Run window. Enter cmd and press Enter to open a Command Prompt. Enter tracert, a space, then the IP address or web address for the destination site for example: tracert 1.1.1.1. Press Enter.
