Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

An email is sent to the junk folder again after marking it 'not junk'

  • 1 отговор
  • 1 има този проблем
  • 12 изгледи
  • Последен отговор от Matt

rickbking
rickbking
more options

An email from "romi.gov" (a legit email from the city of Royal Oak, MI) is sent to the junk folder. I mark it "not junk", it moves to the inbox, and then is sent back to the junk folder. My email provider is xfinity. It's an imap server. They seem to stay in sync, but it seems that whether Thunderbird marks it as junk is independent of xfinity, which may then also call it junk. I'm not sure who follows whom.

An email from "romi.gov" (a legit email from the city of Royal Oak, MI) is sent to the junk folder. I mark it "not junk", it moves to the inbox, and then is sent back to the junk folder. My email provider is xfinity. It's an imap server. They seem to stay in sync, but it seems that whether Thunderbird marks it as junk is independent of xfinity, which may then also call it junk. I'm not sure who follows whom.

Всички отговори (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You email provider is Yahoo and they know better than you. They decide what is junk. Your only hope is to add the sending address to the online address book maintained on your providers web server because Yahoo offer no opt out for their spam tools.

There were issues with older Thunderbird versions not playing well with the way yahoo mark SPAM as SPAM, but they were fixed some years ago now. I have not seen a rash of people with similar issues as you so I am guessing if that bug affects you, you need a new version of Thunderbird. The current release is 91.5.1 if you are looking to confirm if you need an update, help menu > about shows the release version you are running.