Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Have I lost my 6GB profile?

  • 2 отговора
  • 0 имат този проблем
  • 3 изгледи
  • Последен отговор от Jules

more options

Hi there, I reinstalled TB (due to a Windows reinstall) and cannot restore my profile backup. I previously backed up my profile to a zipped folder using TB's export feature. I didn't see anything (or I missed any message) about the 2GB limit. But my profile is 6GB :( When I try to import the profile as a file it errors on being too big and instructs to extract it first. But I can't extract it, using with Win7 or Winzip as it errors as invalid file. I've also tried importing as a profile folder but errors with "Import failed unexpectedly" as I think its not expecting a compressed folder.

Is there a solution to this? What can I try? Is there another compression utility I should use to extract it first? Many thanks in advance!

Hi there, I reinstalled TB (due to a Windows reinstall) and cannot restore my profile backup. I previously backed up my profile to a zipped folder using TB's export feature. I didn't see anything (or I missed any message) about the 2GB limit. But my profile is 6GB :( When I try to import the profile as a file it errors on being too big and instructs to extract it first. But I can't extract it, using with Win7 or Winzip as it errors as invalid file. I've also tried importing as a profile folder but errors with "Import failed unexpectedly" as I think its not expecting a compressed folder. Is there a solution to this? What can I try? Is there another compression utility I should use to extract it first? Many thanks in advance!

Избрано решение

Thanks for your reply gp. I used WinRAR to repair the file, which it did but the resulting file had very little content in it, due to too many corruptions, so not of any use unfortunately.

A lesson in checking your file size BEFORE you export here! It seems a 6GB profile is way too big to export. I just missed the warning message. doh!

Fortunately for me, because I'm doing a Windows reinstall, the old version is kept as "C:\Windows.old". I checked it and my old Profile and contents were there in "C:\Users\**<username>**\AppData\Roaming\Thunderbird\Profiles)". So I just moved them across to my new location and everything worked perfectly after an import!

I hope this helps any future user with the same problem.

Прочетете този отговор в контекста 👍 0

Всички отговори (2)

more options

Hello

if your backup is corrupted, there is indeed a serious probability that you will lose the content. There are a number of utilities to repair a corrupted zip file, probability of success depending of course of the extent of the corruption. With winzip, as far as I know there is no option in the user interface, but winzip is said to allow for repairing in a command line mode with the -yf switch (as in winzip.exe -yf myarchive.zip). You can search the Internet for other utilities, winrar is also said to include a repair option.

more options

Избрано решение

Thanks for your reply gp. I used WinRAR to repair the file, which it did but the resulting file had very little content in it, due to too many corruptions, so not of any use unfortunately.

A lesson in checking your file size BEFORE you export here! It seems a 6GB profile is way too big to export. I just missed the warning message. doh!

Fortunately for me, because I'm doing a Windows reinstall, the old version is kept as "C:\Windows.old". I checked it and my old Profile and contents were there in "C:\Users\**<username>**\AppData\Roaming\Thunderbird\Profiles)". So I just moved them across to my new location and everything worked perfectly after an import!

I hope this helps any future user with the same problem.