Firefox and Chrome crash instantly when opened on Windows 10
Hey, I just factory reset my computer and the first thing I did was download Firefox and Google Chrome. When I try to open them, they instantly close. The browser that I'm currently able to use is Microsoft Edge. After this didn't work, I checked for Windows updates, and had some queued. After restarting and applying the updates, the issue persisted. Although it might be worth to mention that after a few moments from restarting my laptop, they both worked fine. But given like ten-ish seconds, they both started to crash again.
Всички отговори (1)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.