Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

New installed firefox is not sync with my older one

  • 3 отговора
  • 0 имат този проблем
  • 1 изглед
  • Последен отговор от jonzn4SUSE

Shaho Khedri
Shaho Khedri
more options

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data. New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Променено на от Shaho Khedri

Всички отговори (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

I think that Firefox will show a warning if you reset this password via connecting to Sync. Where did you reset this password?

Променено на от cor-el

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Hey Shaho,

Since this is something I dare not test on my account, you should reset your password again to verify if you get a prompt and post a screenshot of it. I'm not a fan of the policy to delete data if you change the password. I cannot think of anyone on the web with such a policy.  ;-/

Променено на от jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

cor-el said
Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data. I think that Firefox will show a warning if you reset this password via connecting to Sync. Where did you reset this password?

Is there anyway to use the data from his phone or is he SOL?

Променено на от jonzn4SUSE