Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Thunderbird version 128.4.0esr

  • 4 отговора
  • 0 имат този проблем
  • Последен отговор от Wayne Mery

more options

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that?

Thanks!

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again." The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that? Thanks!

Всички отговори (4)

more options

I have an update on this. For some reason, although I am supposed to be on the esr release schedule, a beta version, 131.0.1 was downloaded to my computer on Oct 22nd. Then last night, the 128.4.0esr version was downloaded. So indeed, there had been a newer version (or at least higher number) release on my computer, so the 128.4.0esr version didn't like the profile. I used time machine to get my latest profile with a 128 release, and that basically fixed it. But there does seem to have been an error on Mozilla's part, because I never signed up for the beta program.

Полезно?

more options

Can you post a screen shot of Help > Troubleshooting Information > Show update history

Полезно?

more options

I tried this. The update history shows the last update as 128.3.2esr, installed on Oct 18, 2024. This is because in fixing the problem, I replaced the whole Thunderbird folder in the Library with an older version, from Oct 19. The information from above on version numbers was from using time machine to check what version was there on different dates.

Maybe I shouldn't have replaced the whole folder, and should have just replaced the Profiles folder. Any advice on how best to set up that folder would be appreciated. Things are working now, but I worry they might be in a funny state. I did make backups of that folder from right after the problem, right before the problem, so I could replace some of those files with newer versions if that would be better.

Thanks for your help.

Полезно?

more options

A "drastic" step is to use an older version with a profile that has been used on a newer version - for example going back to 131 to version 128. You can't always expect that to work without problems. For example users should not go back to 115 from 128 because the folders have changed.

However, at the present time there has not been enough change between 128 and 131, so you could have gone back using https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation#w_what-happens-to-my-profile-if-i-downgrade-to-a-previous-version-of-thunderbird

Полезно?

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.