Firefox hangs after selecting download location
Issue
I have another kind of problem with Firefox
Description
My Firefox 3.6.6 hangs for a few seconds ("not responding") right after I have selected a download location in the file dialog for downloads. Clicking a download link opens the file dialog fast and as usual. When I click 'Save' the dialog window disappears and Firefox stops responding. After a few seconds (3-4) Firefox awakes again - the download has already started. I have tried different default download locations - no impact. I have cleared my download history right before trying it - no impact. I have disabled all my extension/plugins (e.g. download statusbar) - no impact.
This happened
Every time Firefox opened
at least a few weeks ago ;-)
Troubleshooting information
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus 1.2.1 true
Download Statusbar 0.9.6.8 true
Firebug 1.5.4 true firebug@software.joehewitt.com
Java Console 6.0.17 true
Modify Headers 0.6.6 false
BugMeNot 2.2 true {987311C6-B504-4aa2-90BF-60CC49808D42}
Java Console 6.0.20 true
Semantic Checker 0.8.0 false semantic-checker@semantic-checker.com
Greasemonkey 0.8.20100408.6 false
Operator 0.9.5.1 true {95C9A302-8557-4052-91B7-2BB6BA33C885}
DownThemAll! 1.1.10 true
Silvermel and Charamel XT 1.3.5 true silvermelxt@pardal.de
Selenium IDE 1.0.7 true
Fuzz 0.10 true fuzz@digitalbazaar.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage www.google.de
browser.startup.homepage_override.mstone rv:1.9.2.6
extensions.lastAppVersion 3.6.6
network.cookie.prefsMigrated true
network.dns.disableIPv6 true
places.last_vacuum 1276537959
print.print_printer HP Deskjet F4200 series
print.printer_HP_Deskjet_F4200_series.print_bgcolor false
print.printer_HP_Deskjet_F4200_series.print_bgimages false
print.printer_HP_Deskjet_F4200_series.print_command
print.printer_HP_Deskjet_F4200_series.print_downloadfonts false
print.printer_HP_Deskjet_F4200_series.print_edge_bottom 0
print.printer_HP_Deskjet_F4200_series.print_edge_left 0
print.printer_HP_Deskjet_F4200_series.print_edge_right 0
print.printer_HP_Deskjet_F4200_series.print_edge_top 0
print.printer_HP_Deskjet_F4200_series.print_evenpages true
print.printer_HP_Deskjet_F4200_series.print_footercenter
print.printer_HP_Deskjet_F4200_series.print_footerleft &PT
print.printer_HP_Deskjet_F4200_series.print_footerright &D
print.printer_HP_Deskjet_F4200_series.print_headercenter
print.printer_HP_Deskjet_F4200_series.print_headerleft &T
print.printer_HP_Deskjet_F4200_series.print_headerright &U
print.printer_HP_Deskjet_F4200_series.print_in_color true
print.printer_HP_Deskjet_F4200_series.print_margin_bottom 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_left 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_right 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_top 0.5
print.printer_HP_Deskjet_F4200_series.print_oddpages true
print.printer_HP_Deskjet_F4200_series.print_orientation 0
print.printer_HP_Deskjet_F4200_series.print_pagedelay 500
print.printer_HP_Deskjet_F4200_series.print_paper_data 9
print.printer_HP_Deskjet_F4200_series.print_paper_height 11,00
print.printer_HP_Deskjet_F4200_series.print_paper_size_type 0
print.printer_HP_Deskjet_F4200_series.print_paper_size_unit 1
print.printer_HP_Deskjet_F4200_series.print_paper_width 8,50
print.printer_HP_Deskjet_F4200_series.print_reversed false
print.printer_HP_Deskjet_F4200_series.print_scaling 1,00
print.printer_HP_Deskjet_F4200_series.print_shrink_to_fit true
print.printer_HP_Deskjet_F4200_series.print_to_file false
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_bottom 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_left 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_right 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_top 0
privacy.cpd.downloads false
privacy.cpd.formdata false
privacy.cpd.history false
privacy.sanitize.migrateFx3Prefs true
security.disable_button.openCertManager false
security.warn_viewing_mixed false
Firefox version
3.6.6
Operating system
Windows 7
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Plugins installed
- -Office Plugin for Netscape Navigator
- DivX Web Player version 1.5.0.52
- 6.0.12.448
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealJukebox Netscape Plugin
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
- Default Plug-in
- Google Update
- Shockwave Flash 10.1 r53
- Windows Activation Technologies Plugin for Mozilla
- 4.0.50524.0
- Office Authorization plug-in for NPAPI browsers
- The plug-in allows you to open and edit files using Microsoft Office applications
- NPWLPG
- wpidetector
- Version 0.9.16, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
- Version 0.9.16, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
- Version 0.9.16, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue
==
I have another kind of problem with Firefox
== Description
==
My Firefox 3.6.6 hangs for a few seconds ("not responding") right after I have selected a download location in the file dialog for downloads.
Clicking a download link opens the file dialog fast and as usual. When I click 'Save' the dialog window disappears and Firefox stops responding. After a few seconds (3-4) Firefox awakes again - the download has already started.
I have tried different default download locations - no impact.
I have cleared my download history right before trying it - no impact.
I have disabled all my extension/plugins (e.g. download statusbar) - no impact.
== This happened
==
Every time Firefox opened
== at least a few weeks ago ;-)
==
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus 1.2.1 true
Download Statusbar 0.9.6.8 true
Firebug 1.5.4 true firebug@software.joehewitt.com
Java Console 6.0.17 true
Modify Headers 0.6.6 false
BugMeNot 2.2 true {987311C6-B504-4aa2-90BF-60CC49808D42}
Java Console 6.0.20 true
Semantic Checker 0.8.0 false semantic-checker@semantic-checker.com
Greasemonkey 0.8.20100408.6 false
Operator 0.9.5.1 true {95C9A302-8557-4052-91B7-2BB6BA33C885}
DownThemAll! 1.1.10 true
Silvermel and Charamel XT 1.3.5 true silvermelxt@pardal.de
Selenium IDE 1.0.7 true
Fuzz 0.10 true fuzz@digitalbazaar.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage www.google.de
browser.startup.homepage_override.mstone rv:1.9.2.6
extensions.lastAppVersion 3.6.6
network.cookie.prefsMigrated true
network.dns.disableIPv6 true
places.last_vacuum 1276537959
print.print_printer HP Deskjet F4200 series
print.printer_HP_Deskjet_F4200_series.print_bgcolor false
print.printer_HP_Deskjet_F4200_series.print_bgimages false
print.printer_HP_Deskjet_F4200_series.print_command
print.printer_HP_Deskjet_F4200_series.print_downloadfonts false
print.printer_HP_Deskjet_F4200_series.print_edge_bottom 0
print.printer_HP_Deskjet_F4200_series.print_edge_left 0
print.printer_HP_Deskjet_F4200_series.print_edge_right 0
print.printer_HP_Deskjet_F4200_series.print_edge_top 0
print.printer_HP_Deskjet_F4200_series.print_evenpages true
print.printer_HP_Deskjet_F4200_series.print_footercenter
print.printer_HP_Deskjet_F4200_series.print_footerleft &PT
print.printer_HP_Deskjet_F4200_series.print_footerright &D
print.printer_HP_Deskjet_F4200_series.print_headercenter
print.printer_HP_Deskjet_F4200_series.print_headerleft &T
print.printer_HP_Deskjet_F4200_series.print_headerright &U
print.printer_HP_Deskjet_F4200_series.print_in_color true
print.printer_HP_Deskjet_F4200_series.print_margin_bottom 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_left 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_right 0.5
print.printer_HP_Deskjet_F4200_series.print_margin_top 0.5
print.printer_HP_Deskjet_F4200_series.print_oddpages true
print.printer_HP_Deskjet_F4200_series.print_orientation 0
print.printer_HP_Deskjet_F4200_series.print_pagedelay 500
print.printer_HP_Deskjet_F4200_series.print_paper_data 9
print.printer_HP_Deskjet_F4200_series.print_paper_height 11,00
print.printer_HP_Deskjet_F4200_series.print_paper_size_type 0
print.printer_HP_Deskjet_F4200_series.print_paper_size_unit 1
print.printer_HP_Deskjet_F4200_series.print_paper_width 8,50
print.printer_HP_Deskjet_F4200_series.print_reversed false
print.printer_HP_Deskjet_F4200_series.print_scaling 1,00
print.printer_HP_Deskjet_F4200_series.print_shrink_to_fit true
print.printer_HP_Deskjet_F4200_series.print_to_file false
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_bottom 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_left 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_right 0
print.printer_HP_Deskjet_F4200_series.print_unwriteable_margin_top 0
privacy.cpd.downloads false
privacy.cpd.formdata false
privacy.cpd.history false
privacy.sanitize.migrateFx3Prefs true
security.disable_button.openCertManager false
security.warn_viewing_mixed false
== Firefox version
==
3.6.6
== Operating system
==
Windows 7
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
== Plugins installed
==
*-Office Plugin for Netscape Navigator
*DivX Web Player version 1.5.0.52
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
*Default Plug-in
*Google Update
*Shockwave Flash 10.1 r53
*Windows Activation Technologies Plugin for Mozilla
*4.0.50524.0
*Office Authorization plug-in for NPAPI browsers
*The plug-in allows you to open and edit files using Microsoft Office applications
*NPWLPG
*wpidetector
*Version 0.9.16, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
*Version 0.9.16, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
*Version 0.9.16, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
Всички отговори (2)
Hello Hugo.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.