i am unable to access my usa insurance account. after my log in the retriever for the account starts for a second nad after that all images dissappear and the search stops. what must i do to to get through?
a message appears on the empty page. Gateway Timeout The proxy server did not receive a timely response from the upstream server. and a mile long Ref#. I have tried to get access more than 10 times. Have been in chat with the US company. Tells me to make sure that i have Java, which i downloaded from their link in the chat. Nothing has changed my effort to gain access.
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Are you able to access to the website with another browser like IE or Chrome?
just tried it with IE to access the website. It did show me the website, but refused my log in. After entering my sign-in information there was no reaction within the image. I am now concerned over my previous reaction in researching the reason. I might have changed a particular setting and don't know which. I have never used IE and prefer Firefox. Just confused over what i should do to correct this problem. Do you have an answer to all of this'
Try to create a new profile wit Firefox: http://support.mozilla.org/en-US/kb/Profiles If that works, just back up your data to the new profile.