We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

my firefox always crash

  • 1 отговор
  • 4 имат този проблем
  • 3 изгледи
  • Последен отговор от Aman Routh

more options

firefox always cras - pls fid below the dats

Application Basics


Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days


Report ID: bp-76e99cf6-a86d-4892-a1b8-0036f2140217 Submitted: 19 hours ago

Report ID: bp-a8fe7e15-6785-4d9b-8acd-ae6f72140217 Submitted: 20 hours ago

Report ID: bp-c71f551b-dbd1-46d9-9a40-b2ea92140217 Submitted: 20 hours ago

All Crash Reports (including 2 pending crashes in the given time range)

Extensions


Name: Value Apps Version: 1.7.0.0 Enabled: true ID: {94cd2cc3-083f-49ba-a218-4cda4b4829fd}

Name: VerbAceFireFox Version: 1.6 Enabled: true ID: verbacefirefox@verbace.com

Name: Anti-Banner Version: 13.0.1.4372 Enabled: false ID: anti_banner@kaspersky.com

Name: Content Blocker Version: 13.0.1.4372 Enabled: false ID: content_blocker@kaspersky.com

Name: Kaspersky URL Advisor Version: 13.0.1.4372 Enabled: false ID: url_advisor@kaspersky.com

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Name: RightSurf Version: 1.0.0 Enabled: false ID: {b9a19c25-a741-47e5-91a2-0b62bef307ff}

Name: Safe Money Version: 13.0.1.4372 Enabled: false ID: online_banking@kaspersky.com

Name: Virtual Keyboard Version: 13.0.1.4372 Enabled: false ID: virtual_keyboard@kaspersky.com

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com.eg/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.autoHide: true browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 27.0.1 font.internaluseonly.changed: true keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&q= network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1392617277 places.history.expiration.transient_current_max_pages: 79667 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npdlplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.nprndlchromebrowserrecordext: 0 plugin.state.nprndlhtml5videoshim: 0 plugin.state.nprndlpepperflashvideoshim: 0 print.printer_Samsung_ML-1670_Series.print_bgcolor: false print.printer_Samsung_ML-1670_Series.print_bgimages: false print.printer_Samsung_ML-1670_Series.print_colorspace: print.printer_Samsung_ML-1670_Series.print_command: print.printer_Samsung_ML-1670_Series.print_downloadfonts: false print.printer_Samsung_ML-1670_Series.print_duplex: -933105152 print.printer_Samsung_ML-1670_Series.print_edge_bottom: 0 print.printer_Samsung_ML-1670_Series.print_edge_left: 0 print.printer_Samsung_ML-1670_Series.print_edge_right: 0 print.printer_Samsung_ML-1670_Series.print_edge_top: 0 print.printer_Samsung_ML-1670_Series.print_evenpages: true print.printer_Samsung_ML-1670_Series.print_footercenter: print.printer_Samsung_ML-1670_Series.print_footerleft: &PT print.printer_Samsung_ML-1670_Series.print_footerright: &D print.printer_Samsung_ML-1670_Series.print_headercenter: print.printer_Samsung_ML-1670_Series.print_headerleft: &T print.printer_Samsung_ML-1670_Series.print_headerright: &U print.printer_Samsung_ML-1670_Series.print_in_color: true print.printer_Samsung_ML-1670_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_left: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_right: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_top: 0.5 print.printer_Samsung_ML-1670_Series.print_oddpages: true print.printer_Samsung_ML-1670_Series.print_orientation: 0 print.printer_Samsung_ML-1670_Series.print_page_delay: 50 print.printer_Samsung_ML-1670_Series.print_paper_data: 1 print.printer_Samsung_ML-1670_Series.print_paper_height: 11.00 print.printer_Samsung_ML-1670_Series.print_paper_name: print.printer_Samsung_ML-1670_Series.print_paper_size_type: 0 print.printer_Samsung_ML-1670_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-1670_Series.print_paper_width: 8.50 print.printer_Samsung_ML-1670_Series.print_plex_name: print.printer_Samsung_ML-1670_Series.print_resolution: 17 print.printer_Samsung_ML-1670_Series.print_resolution_name: print.printer_Samsung_ML-1670_Series.print_reversed: false print.printer_Samsung_ML-1670_Series.print_scaling: 1.00 print.printer_Samsung_ML-1670_Series.print_shrink_to_fit: true print.printer_Samsung_ML-1670_Series.print_to_file: false print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 security.mixed_content.block_active_content: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391320720

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: ATI Mobility Radeon HD 4500 Series Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9553 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-17-2009 Driver Version: 8.632.1.2000 GPU #2 Active: false GPU Accelerated Windows: 4/4 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

firefox always cras - pls fid below the dats Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-76e99cf6-a86d-4892-a1b8-0036f2140217 Submitted: 19 hours ago Report ID: bp-a8fe7e15-6785-4d9b-8acd-ae6f72140217 Submitted: 20 hours ago Report ID: bp-c71f551b-dbd1-46d9-9a40-b2ea92140217 Submitted: 20 hours ago All Crash Reports (including 2 pending crashes in the given time range) Extensions ---------- Name: Value Apps Version: 1.7.0.0 Enabled: true ID: {94cd2cc3-083f-49ba-a218-4cda4b4829fd} Name: VerbAceFireFox Version: 1.6 Enabled: true ID: verbacefirefox@verbace.com Name: Anti-Banner Version: 13.0.1.4372 Enabled: false ID: anti_banner@kaspersky.com Name: Content Blocker Version: 13.0.1.4372 Enabled: false ID: content_blocker@kaspersky.com Name: Kaspersky URL Advisor Version: 13.0.1.4372 Enabled: false ID: url_advisor@kaspersky.com Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2} Name: RightSurf Version: 1.0.0 Enabled: false ID: {b9a19c25-a741-47e5-91a2-0b62bef307ff} Name: Safe Money Version: 13.0.1.4372 Enabled: false ID: online_banking@kaspersky.com Name: Virtual Keyboard Version: 13.0.1.4372 Enabled: false ID: virtual_keyboard@kaspersky.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com.eg/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.autoHide: true browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 27.0.1 font.internaluseonly.changed: true keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&q= network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1392617277 places.history.expiration.transient_current_max_pages: 79667 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npdlplugin: 0 plugin.state.npgoogleupdate: 0 plugin.state.nprndlchromebrowserrecordext: 0 plugin.state.nprndlhtml5videoshim: 0 plugin.state.nprndlpepperflashvideoshim: 0 print.printer_Samsung_ML-1670_Series.print_bgcolor: false print.printer_Samsung_ML-1670_Series.print_bgimages: false print.printer_Samsung_ML-1670_Series.print_colorspace: print.printer_Samsung_ML-1670_Series.print_command: print.printer_Samsung_ML-1670_Series.print_downloadfonts: false print.printer_Samsung_ML-1670_Series.print_duplex: -933105152 print.printer_Samsung_ML-1670_Series.print_edge_bottom: 0 print.printer_Samsung_ML-1670_Series.print_edge_left: 0 print.printer_Samsung_ML-1670_Series.print_edge_right: 0 print.printer_Samsung_ML-1670_Series.print_edge_top: 0 print.printer_Samsung_ML-1670_Series.print_evenpages: true print.printer_Samsung_ML-1670_Series.print_footercenter: print.printer_Samsung_ML-1670_Series.print_footerleft: &PT print.printer_Samsung_ML-1670_Series.print_footerright: &D print.printer_Samsung_ML-1670_Series.print_headercenter: print.printer_Samsung_ML-1670_Series.print_headerleft: &T print.printer_Samsung_ML-1670_Series.print_headerright: &U print.printer_Samsung_ML-1670_Series.print_in_color: true print.printer_Samsung_ML-1670_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_left: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_right: 0.5 print.printer_Samsung_ML-1670_Series.print_margin_top: 0.5 print.printer_Samsung_ML-1670_Series.print_oddpages: true print.printer_Samsung_ML-1670_Series.print_orientation: 0 print.printer_Samsung_ML-1670_Series.print_page_delay: 50 print.printer_Samsung_ML-1670_Series.print_paper_data: 1 print.printer_Samsung_ML-1670_Series.print_paper_height: 11.00 print.printer_Samsung_ML-1670_Series.print_paper_name: print.printer_Samsung_ML-1670_Series.print_paper_size_type: 0 print.printer_Samsung_ML-1670_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-1670_Series.print_paper_width: 8.50 print.printer_Samsung_ML-1670_Series.print_plex_name: print.printer_Samsung_ML-1670_Series.print_resolution: 17 print.printer_Samsung_ML-1670_Series.print_resolution_name: print.printer_Samsung_ML-1670_Series.print_reversed: false print.printer_Samsung_ML-1670_Series.print_scaling: 1.00 print.printer_Samsung_ML-1670_Series.print_shrink_to_fit: true print.printer_Samsung_ML-1670_Series.print_to_file: false print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 security.mixed_content.block_active_content: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391320720 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: ATI Mobility Radeon HD 4500 Series Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9553 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-17-2009 Driver Version: 8.632.1.2000 GPU #2 Active: false GPU Accelerated Windows: 4/4 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

Всички отговори (1)

more options

hello, can you please try starting Firefox in safe mode Diagnose Firefox issues using Troubleshoot Mode

moreover, Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Please try deleting that too.

reply back to us, thank you.