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can't sync firefox

  • 1 reply
  • 4 have this problem
  • 6 views
  • Last reply by pd4d10

jpv91
jpv91
more options

Dear support,

I need some help setting up my firefox sync.

I just upgraded from Windows 7 to windows 8.1 On my "old" windows I have a restore code for firefox sync.

Now on my new PC with the new firefox sync I can't enter a code anywhere and all of the sudden I have to have an account. I created an account but how do I get my "old" sync account back, I have a lot of important stuff added into that sync that I CANNOT lose, can you please help me recover that sync? I tried looking on the internet but I can't find a correct answer anywhere.

Regards, Jasper

Dear support, I need some help setting up my firefox sync. I just upgraded from Windows 7 to windows 8.1 On my "old" windows I have a restore code for firefox sync. Now on my new PC with the new firefox sync I can't enter a code anywhere and all of the sudden I have to have an account. I created an account but how do I get my "old" sync account back, I have a lot of important stuff added into that sync that I CANNOT lose, can you please help me recover that sync? I tried looking on the internet but I can't find a correct answer anywhere. Regards, Jasper

All Replies (1)

pd4d10
pd4d10
more options

You can copy the old profile folder

C:\Windows.old\Users\<yourusername>\AppData\Roaming\Mozilla\

to

C:\Windows\Users\<yourusername>\AppData\Roaming\Mozilla\

then set up new sync. The old sync is abandoned.

Modified by pd4d10