This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox have crashed after full reinstall windows 8.1

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by guigs

WhiteWoolf
WhiteWoolf
more options

1. I complete reinstall my Windows 8.1 2. I complete install all update for Windows 3. I complete install all drivers for notebook 4. My first installed application is firefox.

After install, to each run firefox immediately crashed (once by once) with code bp-7539afb8-43cc-4b2d-ae74-837a12140522 (in the file ... AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted\bp-7539afb8-43cc-4b2d-ae74-837a12140522.txt)

My notebook is HP pavilion DV7. My OS is Windows 8.1 Mi firefox downloaded from http://www.mozilla.org/ru/firefox/new/#download-fx (Russian edition)

Do you have any idea for decision my problem?

1. I complete reinstall my Windows 8.1 2. I complete install all update for Windows 3. I complete install all drivers for notebook 4. My first installed application is firefox. After install, to each run firefox immediately crashed (once by once) with code bp-7539afb8-43cc-4b2d-ae74-837a12140522 (in the file ... AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted\bp-7539afb8-43cc-4b2d-ae74-837a12140522.txt) My notebook is HP pavilion DV7. My OS is Windows 8.1 Mi firefox downloaded from http://www.mozilla.org/ru/firefox/new/#download-fx (Russian edition) Do you have any idea for decision my problem?

All Replies (1)

guigs
guigs
more options

It has been a while since this has been posted and I remember not knowing what to suggest. However, since this is a start up crash, can you start Firefox from the commandline with a new profile:Profile Manager - Create, remove or switch Firefox profiles IF it also crashes, please start Firefox is Safe Mode

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.