This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Delete thumbnails.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Since you changed your browser format, I can't delete any of the thumbnails in my "New Tab" section. Something must be broken on your end because I haven't changed anything since you changed your format.

Since you changed your browser format, I can't delete any of the thumbnails in my "New Tab" section. Something must be broken on your end because I haven't changed anything since you changed your format.

All Replies (2)

more options

Do you have the Ask Toolbar installed? If you do, please remove it.

If not, please Reset Firefox Refresh Firefox - reset add-ons and settings
more options

Do you see the close X to delete a website in one of the tiles on the about:newtab page?

Can you drag another link (history item or bookmark) to one of the nine tiles?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window