This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla started crashing more times than it should within a day for it happens almost daily, only after I updated to FF 29.0.1

  • 1 reply
  • 7 have this problem
  • 13 views
  • Last reply by John99

more options

When I try to send a report due to random page blackouts (black screen on the page, but things like tabs, toolbars etc can still be seen), it will also crash within minutes.

Here's my crash reports:

bp-64e376b0-9317-408a-bb47-27a382140606 06/06/2014 01:36 PM bp-d5682cbb-7849-4b4e-a581-24c6a2140605 05/06/2014 11:37 PM bp-8030bfcd-8449-46d7-8eca-9e6e72140605 05/06/2014 04:44 PM bp-a81013d6-a2e9-4e62-98f8-da7352140603 03/06/2014 08:10 PM bp-c6e79297-21ac-4975-b9b8-9bd952140531 31/05/2014 10:35 PM bp-2a734795-4776-47fd-806c-cd5a62140530 31/05/2014 12:53 AM bp-5530c863-0b84-406a-8703-e14d82140530 30/05/2014 10:19 AM bp-f6877f50-a8cd-4cdc-8ef5-b44692140529 29/05/2014 03:33 PM bp-5b666624-7b13-4769-bcd2-b5e362140528 28/05/2014 11:11 PM

I un-ticked the 'use hardware acceleration' just in case, and I don't use McAfee at all.

When I try to send a report due to random page blackouts (black screen on the page, but things like tabs, toolbars etc can still be seen), it will also crash within minutes. Here's my crash reports: bp-64e376b0-9317-408a-bb47-27a382140606 06/06/2014 01:36 PM bp-d5682cbb-7849-4b4e-a581-24c6a2140605 05/06/2014 11:37 PM bp-8030bfcd-8449-46d7-8eca-9e6e72140605 05/06/2014 04:44 PM bp-a81013d6-a2e9-4e62-98f8-da7352140603 03/06/2014 08:10 PM bp-c6e79297-21ac-4975-b9b8-9bd952140531 31/05/2014 10:35 PM bp-2a734795-4776-47fd-806c-cd5a62140530 31/05/2014 12:53 AM bp-5530c863-0b84-406a-8703-e14d82140530 30/05/2014 10:19 AM bp-f6877f50-a8cd-4cdc-8ef5-b44692140529 29/05/2014 03:33 PM bp-5b666624-7b13-4769-bcd2-b5e362140528 28/05/2014 11:11 PM I un-ticked the 'use hardware acceleration' just in case, and I don't use McAfee at all.

Chosen solution

Hi allykoosh

That is not a crash signature that I see any related bugs for and nothing obvious to me as to any workaround. Apparently for some reason the javascript compiler is running into problems.

Can I ask you to troubleshoot by running Firefox in its safe mode and with all plugins disabled.

Doing so may prevent crashes & so give me a clue as to what is the cause, or may result in a Crash Id with a different signature that I find more helpful.

Please post back with how you get on. If it crashes then paste in another couple of crash reports.


For forum cross referencing purposes

  • Your Reports for Crash IDs
    bp-64e376b0-9317-408a-bb47-27a382140606
    bp-d5682cbb-7849-4b4e-a581-24c6a2140605
    bp-8030bfcd-8449-46d7-8eca-9e6e72140605 etc ....
  • Crash Signature: JSC::Yarr::Vector<JSC::Yarr::YarrGenerator<int>::YarrOp, int>::append<JSC::Yarr::YarrGenerator<int>::YarrOp>(JSC::Yarr::YarrGenerator<int>::YarrOp const&) </li>
  • Notes
    no related bug reports.
    15 Addons. RocketDock.dll no version information etc.
Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Hi allykoosh

That is not a crash signature that I see any related bugs for and nothing obvious to me as to any workaround. Apparently for some reason the javascript compiler is running into problems.

Can I ask you to troubleshoot by running Firefox in its safe mode and with all plugins disabled.

Doing so may prevent crashes & so give me a clue as to what is the cause, or may result in a Crash Id with a different signature that I find more helpful.

Please post back with how you get on. If it crashes then paste in another couple of crash reports.


For forum cross referencing purposes

  • Your Reports for Crash IDs
    bp-64e376b0-9317-408a-bb47-27a382140606
    bp-d5682cbb-7849-4b4e-a581-24c6a2140605
    bp-8030bfcd-8449-46d7-8eca-9e6e72140605 etc ....
  • Crash Signature: JSC::Yarr::Vector<JSC::Yarr::YarrGenerator<int>::YarrOp, int>::append<JSC::Yarr::YarrGenerator<int>::YarrOp>(JSC::Yarr::YarrGenerator<int>::YarrOp const&) </li>
  • Notes
    no related bug reports.
    15 Addons. RocketDock.dll no version information etc.