This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Received an update for Thunderbird which I ran. It has deleted all emails that I had saved into folders from my gmail account. Can I get the info back?

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by Matt

ncapanna
ncapanna
more options

tonight I received an update for Thunderbird which I ran. It has deleted all information that I had saved into folders on thunderbird from my gmail account.

I have also logged onto gmail and all emails have also gone from there.

PLEASE HELP, I had a lot of important information here.

Thanks

Nicole

tonight I received an update for Thunderbird which I ran. It has deleted all information that I had saved into folders on thunderbird from my gmail account. I have also logged onto gmail and all emails have also gone from there. PLEASE HELP, I had a lot of important information here. Thanks Nicole

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:


If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.