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Why did the latest update disable my fingerprint scan login ?

  • 1 reply
  • 1 has this problem
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  • Last reply by user633449

timavary
timavary
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Since the latest update to Firefox, my finger print scan does not come up when I go to my secure sites.

Since the latest update to Firefox, my finger print scan does not come up when I go to my secure sites.

All Replies (1)

user633449
user633449
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To find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!