This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After update to FF 30 I'm no longer prompted for proxy credentials

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by pedorro

pedorro
pedorro
more options

I'm using FF behind a corporate firewall/proxy which forces us to enter our user credentials when accessing most Internet sites. I just updated to v30 this morning, and immediately upon restarting all those sites were blocked with an 'Access Denied' message from the proxy saying that my credentials were missing. In the past (and with other browsers) FF would pop up a prompt asking for my credentials. Since the update to v30 that prompt is no longer being shown, I have no opportunity to authenticate, and the proxy is blocking my access.

I have tried clearing all caches, cookies, saved passwords, resetting FF, and I even blew away my profile dir. Nothing seems to be working. Any advice, suggestions, etc. would be greatly appreciated.

Thanks.

Linux - RedHat Enterprise Client v6.5 FF v30

I'm using FF behind a corporate firewall/proxy which forces us to enter our user credentials when accessing most Internet sites. I just updated to v30 this morning, and immediately upon restarting all those sites were blocked with an 'Access Denied' message from the proxy saying that my credentials were missing. In the past (and with other browsers) FF would pop up a prompt asking for my credentials. Since the update to v30 that prompt is no longer being shown, I have no opportunity to authenticate, and the proxy is blocking my access. I have tried clearing all caches, cookies, saved passwords, resetting FF, and I even blew away my profile dir. Nothing seems to be working. Any advice, suggestions, etc. would be greatly appreciated. Thanks. Linux - RedHat Enterprise Client v6.5 FF v30

Chosen solution

There was a change for Mac, but perhaps the same change affects Linux? Please see this thread from yesterday and let me know whether anything there seems relevant for your OS: "You are not authorized to view this page".

Edit: Clicking through to the article on MDN, the same issue affects both Mac and Linux users, so the workaround may well help you.

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

There was a change for Mac, but perhaps the same change affects Linux? Please see this thread from yesterday and let me know whether anything there seems relevant for your OS: "You are not authorized to view this page".

Edit: Clicking through to the article on MDN, the same issue affects both Mac and Linux users, so the workaround may well help you.

Modified by jscher2000 - Support Volunteer

pedorro
pedorro Question owner
more options

That did it! Thx :-)