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Why does a new email address disappear when I close/reopen Thunderbird?

  • 3 replies
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  • Last reply by Matt

jmli
jmli
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I don't do coding, so this is fairly gibberish to me in terms of what I need to do to fix it. Any help appreciated. Thnx.

Thunderbird Portable 24.6

Timestamp: 14/06/14 11:21:28 PM Error: ERROR addons.xpi: Error during startup file checks, rolling back any database changes: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIPrefService.savePrefFile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_openConnection :: line 612" data: no] Source File: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js Line: 612

Timestamp: 14/06/14 11:21:28 PM Error: ERROR addons.manager: Exception calling provider startup: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] Source File: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js Line: 457

Timestamp: 14/06/14 11:25:29 PM Error: formatURL: Couldn't find value for key: TIME_SESSION_RESTORED Source File: resource://gre/components/nsURLFormatter.js Line: 117

I don't do coding, so this is fairly gibberish to me in terms of what I need to do to fix it. Any help appreciated. Thnx. Thunderbird Portable 24.6 Timestamp: 14/06/14 11:21:28 PM Error: ERROR addons.xpi: Error during startup file checks, rolling back any database changes: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIPrefService.savePrefFile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_openConnection :: line 612" data: no] Source File: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js Line: 612 Timestamp: 14/06/14 11:21:28 PM Error: ERROR addons.manager: Exception calling provider startup: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageStatement.execute]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js :: XPIDB_rollbackTransaction :: line 457" data: no] Source File: resource://gre/modules/XPIProvider.jsm -> resource://gre/modules/XPIProviderUtils.js Line: 457 Timestamp: 14/06/14 11:25:29 PM Error: formatURL: Couldn't find value for key: TIME_SESSION_RESTORED Source File: resource://gre/components/nsURLFormatter.js Line: 117

All Replies (3)

Matt
Matt
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looks to me like you do not have write privileges for the preference file. But that is just silly unless you have a weird location for the profile, like not in your C:\user folders.

jmli
jmli Question owner
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I'm fairly certain it is not a permission problem, but I did check, so thnx. When I set up the new account, Thunderbird looks as though it is running a script/compacting. Does not stop until I close Thunderbird and then, when I reopen, the account is gone.

My Thunderbird prefs.js says Invalid character 800A03F6 Microsoft JScript compilation error

Anything?

Modified by jmli

Matt
Matt
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you set up a new account and it writes the changes to the config.js file. Given most of that stuff is about XPI file (that is add-ons) it is not all that relevant. Seriously I think you need to ask the portable apps people not us, they have their own support forum and I am sure this will be a familiar problem for them,