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Videos won't play

  • 4 replies
  • 37 have this problem
  • 2 views
  • Last reply by snerp

snerp
snerp
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Hi,

I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great.

The most common error message that appears is:

"Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:"

I looked over your forum and tried all the solutions and none of them worked for me.

I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed.

I tried re-starting Firefox in "Safe Mode" and this did not work.

Hi, I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great. The most common error message that appears is: "Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:" I looked over your forum and tried all the solutions and none of them worked for me. I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed. I tried re-starting Firefox in "Safe Mode" and this did not work.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable IPv6 (check for other possible causes as well).

snerp
snerp Question owner
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Nope that didn't work

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that the Flash player is used and not the HTML5 media player.

You can right-click the player to check this. In case of Flash you get the Flash player context menu.

snerp
snerp Question owner
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I checked and Flash and the Adobe Flash Player Settings, they are already checked. I did notice an error message when right clicking on a BBC News video, here is what it said when I clicked on it.

Error code : 3024 Severity : critical Description : All net connections failed Responsibility : Application

Modified by snerp