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How to stop Firefox synch blocking my security software master password.

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I use Trend Micro software for security and master password management. Today I set up Firefox synch for history and bookmarks only. Now I cannot open the Trend Micro password management function. When I click the icon a greyd-out block appears in the lower quarter of my screen. It does not respond to any clicks, scrolls and I can't close it. Password management is a lot more important to me than synchronisation so please advise how I can remove the synch function from my computer.

I use Trend Micro software for security and master password management. Today I set up Firefox synch for history and bookmarks only. Now I cannot open the Trend Micro password management function. When I click the icon a greyd-out block appears in the lower quarter of my screen. It does not respond to any clicks, scrolls and I can't close it. Password management is a lot more important to me than synchronisation so please advise how I can remove the synch function from my computer.

All Replies (6)

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Update your Shockwave Flash v14. http://get.adobe.com/shockwave/

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With the last Firefox upgrade, some plugins are no longer enabled until you enable it.

Open the Add-ons Manager. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Tools Then Add-ons.

Hot key; <Control> (Mac: <Command>) <Shift> A)

On the left side of the page, select Plugins.

BTW; At the top right is a link to check your plugins.

Modified by James

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This support article has the steps for disconnecting Firefox from the Sync account: https://support.mozilla.org/kb/how-do-i-set-up-firefox-sync#w_remove-a-device-from-firefox-sync_2

(I haven't tried it myself)

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Thankyou for this advice but unfortunately it didn't resolve the problem. I have checked the plug ins and activated those previously 'always active' but have not noticed any change in my problem. S

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Thank you. I've tried this but the problem still remains. Should I stop using, or uninstall Firefox?

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Did you try to exclude the password from items that are synced?

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Could you check with Trend Micro support to see whether they have some suggestions for getting the add-on working again?