This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox download does not give a global icon on the desktop. There is an orange box with a slot labelled firefox. I cannot install firefox.

  • 5 replies
  • 3 have this problem
  • 13 views
  • Last reply by ledavidson

more options

I am using an iMac with system 10.6.8 and a Safari browser. When I download the firefox program, I do not get the usual global firefox icon. I get a rectangular box with a slot at the end and the label "Firefox". If I transfer this icon to my Applications folder, this icon becomes an alias which cannot be transferred to the Dock. How can I install Firefox?

I am using an iMac with system 10.6.8 and a Safari browser. When I download the firefox program, I do not get the usual global firefox icon. I get a rectangular box with a slot at the end and the label "Firefox". If I transfer this icon to my Applications folder, this icon becomes an alias which cannot be transferred to the Dock. How can I install Firefox?

Chosen solution

Double Click that slot with the Firefox logo on it. Then, a Window will appear. Drag the Firefox icon to the Application Folder in that window. Firefox will install. Close the window, drag the thing with the slot to your trash can, open applications, and open Firefox

Read this answer in context 👍 2

All Replies (5)

more options

I'm not very familiar with Mac. Could you check these:

more options

I followed the specific instructions for installing Firefox on my iMac several times and each time I got the wrong Firefox icon.

more options

I followed the specific instructions for installing Firefox on my iMac several times and each time I got the wrong Firefox icon.

more options

Chosen Solution

Double Click that slot with the Firefox logo on it. Then, a Window will appear. Drag the Firefox icon to the Application Folder in that window. Firefox will install. Close the window, drag the thing with the slot to your trash can, open applications, and open Firefox

more options

This problem has been solved. Thank you.