This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't attach documents to my email using Firefox - but I can from Chrome

  • 1 reply
  • 9 have this problem
  • 1 view
  • Last reply by critty

baknaapen
baknaapen
more options

This problem just started today. I use gmail for my email messages. When I tried to attach a document to my email, nothing happened and I was not able to add the attachment. When I switched to Chrome, I was able to add the attachment to my email.

Last night I had no problem adding attachments when I used Firefox. Today I can't.

Any suggestions?

Bea Knaapen baknaapen@gmail.com

This problem just started today. I use gmail for my email messages. When I tried to attach a document to my email, nothing happened and I was not able to add the attachment. When I switched to Chrome, I was able to add the attachment to my email. Last night I had no problem adding attachments when I used Firefox. Today I can't. Any suggestions? Bea Knaapen baknaapen@gmail.com

All Replies (1)

critty
critty
more options

Try allowing pop up windows

Open Menu Options Content (on the top) Click Exceptions... Type mail.google.com in address of website area Click Allow

Try to open attachment window now. Restart FireFox and try adding attachment again.