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After installing firefox version 31 I keep getting error messages that firefox cannot find some servers. How can this be fixed?

  • 2 replies
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  • Last reply by Belee

Belee
Belee
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I use Ebates. Now when I go to Ebates and choose a store, then the transfer to store website comes up and then an error message that firefox cannot find the listed server. I keep getting that message alot. On the frontier homepage there is an error message that firefox cannot find the ad server for yahoo. I was having problems with firefox so I did a reset firefox and then installed the new version 31. Seems it might be draggy or slow/sluggish. I like using Ebates. I contacted them and they said they were not having any issues at the moment. I contacted my antivirus provider and they said they could not detect anything either. Would a system restore get me back to the older version?

I use Ebates. Now when I go to Ebates and choose a store, then the transfer to store website comes up and then an error message that firefox cannot find the listed server. I keep getting that message alot. On the frontier homepage there is an error message that firefox cannot find the ad server for yahoo. I was having problems with firefox so I did a reset firefox and then installed the new version 31. Seems it might be draggy or slow/sluggish. I like using Ebates. I contacted them and they said they were not having any issues at the moment. I contacted my antivirus provider and they said they could not detect anything either. Would a system restore get me back to the older version?

Modified by cor-el

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Belee
Belee Question owner
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Thank you for you quick response but your answer is too complicated for me. I did a system restore and that took the computer back to version 30. I hope firefox fixes the version 31 before they do a forced update. Thanks again.