This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

exp0yun
exp0yun
more options

Firefox 31.0 Crash Report [@ hang | libsystem_kernel.dylib@0x15716 ] Search Mozilla Support for Help ID: ac2ed000-bb67-4364-92ad-efdd72140909 Signature: hang | libsystem_kernel.dylib@0x15716 

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | libsystem_kernel.dylib@0x15716 More Reports Search UUID ac2ed000-bb67-4364-92ad-efdd72140909 Date Processed 2014-09-09 01:20:41.716225 Process Type plugin Java Applet Plug-in Version:Java 8 Update 20 Filename:JavaAppletPlugin.plugin Uptime 46 Install Age 1378297 since version was first installed. Install Time 2014-08-24 02:28:18 Product Firefox Version 31.0 Build ID 20140716183446 Release Channel release OS Mac OS X OS Version 10.9.4 13E28 Build Architecture amd64 Build Architecture Info family 6 model 60 stepping 3 | 4 Crash Reason EXC_BREAKPOINT / 0x00000002 Crash Address 0x7fff8b90d716 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+

Processor Notes sp-processor08_phx1_mozilla_com.16057:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

Adapter Vendor ID

0x10de

Adapter Device ID

0x fea

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 

   984447VERIFIED FIXED Hangs in fork() with Java plugin which spawn hungry zombie processes, caused by bug in jemalloc
Firefox 31.0 Crash Report [@ hang | libsystem_kernel.dylib@0x15716 ] Search Mozilla Support for Help ID: ac2ed000-bb67-4364-92ad-efdd72140909 Signature: hang | libsystem_kernel.dylib@0x15716 Details Metadata Modules Raw Dump Extensions Signature hang | libsystem_kernel.dylib@0x15716 More Reports Search UUID ac2ed000-bb67-4364-92ad-efdd72140909 Date Processed 2014-09-09 01:20:41.716225 Process Type plugin Java Applet Plug-in Version:Java 8 Update 20 Filename:JavaAppletPlugin.plugin Uptime 46 Install Age 1378297 since version was first installed. Install Time 2014-08-24 02:28:18 Product Firefox Version 31.0 Build ID 20140716183446 Release Channel release OS Mac OS X OS Version 10.9.4 13E28 Build Architecture amd64 Build Architecture Info family 6 model 60 stepping 3 | 4 Crash Reason EXC_BREAKPOINT / 0x00000002 Crash Address 0x7fff8b90d716 User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ Processor Notes sp-processor08_phx1_mozilla_com.16057:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP Adapter Vendor ID 0x10de Adapter Device ID 0x fea Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 984447VERIFIED FIXED Hangs in fork() with Java plugin which spawn hungry zombie processes, caused by bug in jemalloc

All Replies (4)

FredMcD
FredMcD
more options

https://crash-stats.mozilla.com/report/index/ac2ed000-bb67-4364-92ad-efdd72140909

Process Type plugin Java Applet Plug-in Version:Java 8 Update 20 Filename:JavaAppletPlugin.plugin

FredMcD
FredMcD
more options

These programs were flagged in the crash report.

libsystem_kernel.dylib

JavaAppletPlugin

libjvm.dylib

Are you using something called; jemalloc

FredMcD
FredMcD
more options

Your sheet includes 1 pending crash in the given time range

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.