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Firefox crashes

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

prtassoc
prtassoc
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Firefox keeps crashing after virus infection. Ran malwarebytes, microsoft antivirus and 3-4 other AV scanners inc. rootkit scans. Everything is clean but it still crashes. Removed and reinstalled firefox but still crashes. no addons. plug-ins seem up to date. No other programs on the system crash.

Firefox keeps crashing after virus infection. Ran malwarebytes, microsoft antivirus and 3-4 other AV scanners inc. rootkit scans. Everything is clean but it still crashes. Removed and reinstalled firefox but still crashes. no addons. plug-ins seem up to date. No other programs on the system crash.

All Replies (3)

prtassoc
prtassoc Question owner
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sorry... crash id bp-82a70325-d270-4414-88d2-91b362140915

computer with issue is windows 7 (ignore mac user agent)

Modified by prtassoc

prtassoc
prtassoc Question owner
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Can anyone help?

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.