This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync not working for two days. Cleaning doesn't help.

  • 9 replies
  • 18 have this problem
  • 8 views
  • Last reply by saneman

more options

At first it was showing: "Sync encountered and error while syncing: Unknown error"

Today it shows: "Sync encountered and error while syncing: Server incorrectly configured."

Same on all computers I have synced. Tried cleaning out everything, same problem.

Yes, I have updated sync to new one. And yes I have updated firefox. Versions 32.0.3

I think problem started approximately after firefox update.

At first it was showing: "Sync encountered and error while syncing: Unknown error" Today it shows: "Sync encountered and error while syncing: Server incorrectly configured." Same on all computers I have synced. Tried cleaning out everything, same problem. Yes, I have updated sync to new one. And yes I have updated firefox. Versions 32.0.3 I think problem started approximately after firefox update.

Chosen solution

hey maybe not yet, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

Read this answer in context 👍 1

All Replies (9)

more options

hello apbyte, there has been maintenance work ongoing during the last few days on the sync servers. does it help if you disconnect and reconnect to your account on the affected firefox devices?

more options

Just tried again, and no it didn't help.

Should I try completely deleting account and creating new one ?

more options

Just tried again, and no it didn't help.

Should I try completely deleting account and creating new one ?

more options

Chosen Solution

hey maybe not yet, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

more options
more options

I'm having the same issue.

http://pastebin.mozilla.org/6671699

more options

Sync is working today, looks like server problems were solved.

Is it working for others who had issue? If yes I will mark as solved

more options

Sync is working for me now. Thanks!

more options

I got it

Modified by saneman