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Firefox is locking me out of BT.yahoo mail when I try to log in

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Aman Routh

Branogenius
Branogenius
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As indicated, when I use FF to log into my email address I get an error message, as follows:

"This Connection is Untrusted You have asked Firefox to connect securely to login.yahoo.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.”

Does not happen if I use IE .............. however, I hate IE

Branogenius

As indicated, when I use FF to log into my email address I get an error message, as follows: "This Connection is Untrusted You have asked Firefox to connect securely to login.yahoo.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.” Does not happen if I use IE .............. however, I hate IE Branogenius

All Replies (1)

Aman Routh
Aman Routh
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hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?


"This Connection is Untrusted" error message appears - What to do