This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Blank black screen when I open Firefox

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

Katherine212
Katherine212
more options

Hi everyone,

Thanks in advance for your help. I have noticed over the last week that whenever I open Firefox, I have a blank black screen. I have uninstalled and reinstalled but the problem still exists. After some research, I started Firefox in safe mode in which it opened but after closing the window and re-opening the Firefox window, the blank black screen still appeared.

Can anyone offer any suggestions on how to rectify this problem?

Thank you

Hi everyone, Thanks in advance for your help. I have noticed over the last week that whenever I open Firefox, I have a blank black screen. I have uninstalled and reinstalled but the problem still exists. After some research, I started Firefox in safe mode in which it opened but after closing the window and re-opening the Firefox window, the blank black screen still appeared. Can anyone offer any suggestions on how to rectify this problem? Thank you

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Did this happen when you updated to Firefox 33? Many Windows 7 users with integrated Intel graphics have not updated their graphics drivers for a long time, and Firefox 33 is incompatible with the older drivers.

The temporary workaround is to disable Firefox's use of hardware acceleration, but the long term solution is to update the Intel software. Please see this thread for step-by-step and links: https://support.mozilla.org/questions/1025438

Success?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you have the current Firefox 33.0.1 release as that release has addressed some hardware acceleration related issues.

You can find the full version of the current Firefox 33.0.1 release in all languages and for all Operating Systems here:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.