This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get rid of the Mozilla "Welcome to Firefox" screen after updating to 33.1

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

rtbell
rtbell
more options

Ever since I updated to FF 33.1, every time I start FF, I have to endure the "Welcome to FireFox 33.1" screen. It tries to get me to take the tutorial all over again, and all the other initial stuff. How do I clear whatever flag that causes it to keep coming up?

Ever since I updated to FF 33.1, every time I start FF, I have to endure the "Welcome to FireFox 33.1" screen. It tries to get me to take the tutorial all over again, and all the other initial stuff. How do I clear whatever flag that causes it to keep coming up?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the home page setting:

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

rtbell
rtbell Question owner
more options

Unfortunately the first thing I did was set the home page to about:blank. If I hit the home button on the upper right of the top bar, it does take me to a blank screen. As for preferences, I did a reset to default on everything using the settings page. Any other suggestions would be appreciated.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you go to the profile folder and delete the above mentioned prefs.js file?

You can also delete the compatibility.ini file.

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)