Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i click on facebook it tells me Sorry, something went wrong. We're working on it and we'll get it fixed as soon as we can.only y not on firefox

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

blackrose72
blackrose72
more options

i fire fox, but in the last couple of months i have not been able to get onto face book with fire fox. i can acess any other web page just not face book.i have tried the trouble shootings that are posted and still have the problem. i disabled all the add on's i have had to go to chrome but i would rather use fire fox. face book says it is at your end and not theirs.. can you please please help me?? thank you

i fire fox, but in the last couple of months i have not been able to get onto face book with fire fox. i can acess any other web page just not face book.i have tried the trouble shootings that are posted and still have the problem. i disabled all the add on's i have had to go to chrome but i would rather use fire fox. face book says it is at your end and not theirs.. can you please please help me?? thank you

All Replies (1)

guigs
guigs
more options

Hi blackrose72, Let's troubleshoot the login cookies in Firefox to get you back to Facebook. Please try these steps:

  1. Delete the website from the cache by navigating to about:permissions
  2. Search for Facebook
  3. Click on "Forget Site"
  4. Restart Firefox
  5. Open a Facebook in a regular window and a private mode window.
  6. Login to Facebook, what happens?