This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lastest version of Firefox always opens with Mozilla sceen. How do I eliminate this?

  • 7 replies
  • 2 have this problem
  • 4 views
  • Last reply by Anzaron

more options

Both the Mozilla "net independence" screen and my start up home page screen opens. How do I eliminate the Mozilla screen?

Both the Mozilla "net independence" screen and my start up home page screen opens. How do I eliminate the Mozilla screen?

Chosen solution

You can update to Firefox 34 that has just been released.

  • Help > About

Did you check for problems with preferences?

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Read this answer in context 👍 0

All Replies (7)

more options

You can check the home page setting:

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

more options

The options selection is not the problem.

The following URL appears to be embedded somewhere, https://www.mozilla.org/en-US/firefox/33.1.1/whatsnew/?oldversion=33.0

How do I remove it?

more options

Chosen Solution

You can update to Firefox 34 that has just been released.

  • Help > About

Did you check for problems with preferences?

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

more options

I had the same issue and updated to 34.0 and the problem went away. This made me happy for about a day. Then, 34.0 wanted me to update to 34.0.5, so I did, and guess what, the freaking Mozilla tab is back.

What's up guys?

more options

You should only see that whats new page once.

You can check the home page setting:

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' (pipe) symbols.

Try to rename (or delete) the compatibility.ini file in the Firefox profile folder. You may have to delete the prefs.js file as well.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
more options

Anzaron, 33.1.1 users should get a update to 34.0 only. The 34.0.5 is if you do a fresh install from mozilla.org. The two are the same with 34.0.5 making Yahoo be the default search engine instead of Google.

more options

Cor-El,

Thanks for the post. I agree I should only see the "what's new" page once, but it isn't working that way.

And, I understand about the multiple home pages and how that works...but I haven't set the "what's new" page as a home page...it just opens everytime. Whatever is causing it to open seems to be hidden. It's certainly not in the home page list.

I deleted the files you recommended but that didn't help either.

Thanks for the info and suggestions but, unfortunately they didn't help.

I did follow James' suggestion, posted below yours, and downgraded to 34.0 and everything is good again. Thanks, James!

Anz

Modified by Anzaron