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Why does the latest upgrade to firefox run and run on my MAC without ever loading

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by ideato

Norrsken
Norrsken
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I get a message saying update Firefox now. I hit the enter and the Firefox update runs, last time I tried I went to another page to keep working and the update was running for over 30 minutes. The about Firefox page shows issue 33

I get a message saying update Firefox now. I hit the enter and the Firefox update runs, last time I tried I went to another page to keep working and the update was running for over 30 minutes. The about Firefox page shows issue 33

Chosen solution

Hello Norrsken, please try to download and install firefox. Do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

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All Replies (1)

ideato
ideato
more options

Chosen Solution

Hello Norrsken, please try to download and install firefox. Do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you