Firefox keep crashes when startup
Crash ID: bp-f0c9391a-d752-4d8a-9c33-82dae2141217
Crash Report Detail:
AvailablePageFile: 5398302720
AvailablePhysicalMemory: 4969009152
AvailableVirtualMemory: 4030500864
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 54788096
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418789006
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418785153
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 912
StartupTime: 1418789003
SystemMemoryUsePercentage: 41
Throttleable: 1
TotalPageFile: 9780613120
TotalPhysicalMemory: 8438435840
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: FunAccelerator over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
FunAccelerator over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Users\Public\FunAcce\FunAcce.dll FunAccelerator over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : XunLei Net Monitor TCP/IP [MSAFD Tcpip [TCP/IP]] : 2 : 1 : XunLei Net Monitor UDP/IP [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files (x86)\Common Files\Thunder Network\NetMon\net_monitor2.0.2.9.dll XunLei Net Monitor RAW/IP [MSAFD Tcpip [RAW/IP]] : 2 : 3 : XunLei Net Monitor : 2 : 3 : C:\Program Files (x86)\Common Files\Thunder Network\NetMon\net_monitor2.0.2.9.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll FunAccelerator : 2 : 0 :
This report also contains technical information about the state of the application when it crashed.
All Replies (3)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash ID: bp-fc2e775b-06c2-4389-a487-302e22141217 Crash ID: bp-f0c9391a-d752-4d8a-9c33-82dae2141217 Crash ID: bp-69a23097-f9de-4df0-a8b3-d43c52141217 Crash ID: bp-b9142f18-0101-4416-b831-6201c2141217 Crash ID: bp-a2c3a1e4-d659-4070-a4cd-8a0e42141217
Thanks!
Have those reports been submitted?
If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).