This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

new message sounds (two) in 31.3.0

  • 1 reply
  • 8 have this problem
  • 8 views
  • Last reply by bbland

bbland
bbland
more options

Since upgrading to version 31.3.0 (Mac OS X 10.10.1) my chosen sound file plays when new mail comes in AND a generic sound plays. BOTH sounds play. I turned off the Apple mail sound (even though I never use it) but that did not help. Only my chosen sound played before the latest Thunderbird upgrade. Is there a way to stop the generic sound from playing, or is this a bug in this Thunderbird version that needs to be fixed by Mozilla?

Since upgrading to version 31.3.0 (Mac OS X 10.10.1) my chosen sound file plays when new mail comes in AND a generic sound plays. BOTH sounds play. I turned off the Apple mail sound (even though I never use it) but that did not help. Only my chosen sound played before the latest Thunderbird upgrade. Is there a way to stop the generic sound from playing, or is this a bug in this Thunderbird version that needs to be fixed by Mozilla?

Chosen solution

bbland said

Since upgrading to version 31.3.0 (Mac OS X 10.10.1) my chosen sound file plays when new mail comes in AND a generic sound plays. BOTH sounds play. I turned off the Apple mail sound (even though I never use it) but that did not help. Only my chosen sound played before the latest Thunderbird upgrade. Is there a way to stop the generic sound from playing, or is this a bug in this Thunderbird version that needs to be fixed by Mozilla?

I seem to have fixed this by unchecking "Show an alert" in preferences (under "General"). It was the alert that was making the generic sound.

Read this answer in context 👍 2

All Replies (1)

bbland
bbland Question owner
more options

Chosen Solution

bbland said

Since upgrading to version 31.3.0 (Mac OS X 10.10.1) my chosen sound file plays when new mail comes in AND a generic sound plays. BOTH sounds play. I turned off the Apple mail sound (even though I never use it) but that did not help. Only my chosen sound played before the latest Thunderbird upgrade. Is there a way to stop the generic sound from playing, or is this a bug in this Thunderbird version that needs to be fixed by Mozilla?

I seem to have fixed this by unchecking "Show an alert" in preferences (under "General"). It was the alert that was making the generic sound.