Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email suddenly is seen in initial popup but doesn't get into Inbox

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by alysenet

alysenet
alysenet
more options

I received e-mail just fine -- into my Thunderbird Inbox -- early this morning. But now, suddenly, starting around 2:30 pm, I'll see an e-mail coming into Thunderbird -- by seeing that small popup window that briefly shows a preview of the e-mail -- but then when I go into my Inbox to find that e-mail, it's not there! I did a test and the same thing happened ... I see it in the popup at first, but then it doesn't get into my Inbox. I thought at first maybe it was showing up in a weird location in my Inbox, due to that thread business that I'll never understand, but when I do a search for the e-mail that theoretically came in, I do not see it. Any insights welcome!

I received e-mail just fine -- into my Thunderbird Inbox -- early this morning. But now, suddenly, starting around 2:30 pm, I'll see an e-mail coming into Thunderbird -- by seeing that small popup window that briefly shows a preview of the e-mail -- but then when I go into my Inbox to find that e-mail, it's not there! I did a test and the same thing happened ... I see it in the popup at first, but then it doesn't get into my Inbox. I thought at first maybe it was showing up in a weird location in my Inbox, due to that thread business that I'll never understand, but when I do a search for the e-mail that theoretically came in, I do not see it. Any insights welcome!

Chosen solution

Oops, never mind -- I have answered my own question! My incoming e-mails were not simply disappearing -- they were filtering into my one mailbox that has a filter set up for bringing certain e-mail into it. I don't know why emails (all? some, not sure) were suddenly going there, but now I have deleted the filter and the mailbox that the emails were suddenly getting detoured into, and now e-mails seem to be coming in just fine... At least my test e-mail to myself now goes into my Inbox as expected. If there's any software glitch behind what happened, it might be a good idea to look into it.

Read this answer in context 👍 0

All Replies (1)

alysenet
alysenet Question owner
more options

Chosen Solution

Oops, never mind -- I have answered my own question! My incoming e-mails were not simply disappearing -- they were filtering into my one mailbox that has a filter set up for bringing certain e-mail into it. I don't know why emails (all? some, not sure) were suddenly going there, but now I have deleted the filter and the mailbox that the emails were suddenly getting detoured into, and now e-mails seem to be coming in just fine... At least my test e-mail to myself now goes into my Inbox as expected. If there's any software glitch behind what happened, it might be a good idea to look into it.

Modified by alysenet