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firefox crashes with the adobe flash plugin

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Eshramm
Eshramm
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Have had Mozilla uninstalled and reinstalled and the adobe flash player also uninstalled and reinstalled. It works fine on Internet Explorer and Google.

Have had Mozilla uninstalled and reinstalled and the adobe flash player also uninstalled and reinstalled. It works fine on Internet Explorer and Google.

All Replies (5)

FredMcD
FredMcD
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What is your computer system and Firefox?

Did you use Firefox to get the player?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Eshramm
Eshramm Question owner
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FredMcD said

What is your computer system and Firefox? Did you use Firefox to get the player? In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Eshramm
Eshramm Question owner
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FredMcD said

What is your computer system and Firefox? Did you use Firefox to get the player? In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD said

What is your computer system and Firefox? Did you use Firefox to get the player? In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Dell 2020 Touch. Reinstalled the latest Firefox and Adobe Flash Player. I used Firefox to load the player

Eshramm
Eshramm Question owner
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I have a Dell 2020 Touch and reinstalled Mozilla Firefox and Adobe Flash Player thru Firefox. I had Microsofts team help me clean the computer up and check the whole system...they tried to get it back up on Mozilla.. Works fine on IE and Google, so not sure what the problem is.

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?