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Firefox crashes

  • 4 replies
  • 2 have this problem
  • 26 views
  • Last reply by Kate411

Kate411
Kate411
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I'm using Windows 8 and this is my work computer, so the network is managed by the IT guys, as well as all the software updates. They "don't support Firefox".

Firefox randomly freezes up and crashes as I'm working. I can't discern any specific website and I'm typically not running any other software other than Microsoft Office and Adobe Pro, and whatever runs in the background that I'm not aware of. My Firefox just updated to version 35.0.

Thanks.

I'm using Windows 8 and this is my work computer, so the network is managed by the IT guys, as well as all the software updates. They "don't support Firefox". Firefox randomly freezes up and crashes as I'm working. I can't discern any specific website and I'm typically not running any other software other than Microsoft Office and Adobe Pro, and whatever runs in the background that I'm not aware of. My Firefox just updated to version 35.0. Thanks.

Chosen solution

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 11.8 r800

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions on this page:

Read this answer in context 👍 1

All Replies (4)

Kate411
Kate411 Question owner
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sorry I think I was supposed to paste this in as well: 

	18ab4575-68ba-4af5-8e58-770152150126

mozalloc_abort(char const* const) | NS_DebugBreak | nsDebugImpl::Abort(char const*, int)

Kate411
Kate411 Question owner
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bp-18ab4575-68ba-4af5-8e58-770152150126 1/26/2015 9:38 AM bp-8ea1dba4-7dd3-4254-ab93-39dce2150122 1/22/2015 3:15 PM bp-ada57453-906d-459e-a24c-4c8db2150119 1/19/2015 2:47 PM bp-17626202-14cc-4158-b0af-d2a4a2150115 1/15/2015 5:43 PM 5e0c85a9-bb2f-4b6b-81f0-6752f5ae6855 1/12/2015 3:33 PM 54d74095-2eea-400b-8bc2-e7ea26cb3e31 1/9/2015 4:26 PM bp-763dbf1c-7084-4ed9-8185-ef8e62150106 1/6/2015 9:36 AM 187e7362-0596-4b28-ad96-1cdbbf161383 1/5/2015 5:15 PM bp-b1811fdb-6ceb-4fbd-a88d-0db382150105 1/5/2015 2:57 PM bp-41396a04-d734-4731-b006-efbd92150102 1/2/2015 4:44 PM bp-65d9b764-bed1-4ba3-ad5d-bbb402141229 12/29/2014 4:48 PM bp-a51f192f-e768-466b-8d2f-880fa2141212 12/12/2014 5:26 PM bp-53c262db-049d-4d71-b3d1-e4f582141211 12/10/2014 7:32 PM 714f1305-4d9f-4a6e-8783-64c07c92bad9 12/7/2014 12:50 PM bp-6e5f3247-3ce8-4705-83f6-1474a2141204 12/4/2014 4:11 PM bp-a3b76c80-8d0b-4813-8639-337792141203 12/3/2014 3:50 PM bp-6018f137-21ed-42f3-9ccb-65f322141203 12/3/2014 10:30 AM bp-c43156ad-aa42-4b41-98e2-14c042141202 12/2/2014 3:52 PM bp-bcbd99d5-3b84-4702-8e1c-0a1762141125 11/25/2014 3:21 PM bp-575f36be-3581-4d6b-9643-966c02141124 11/24/2014 5:25 PM bp-b1a51f81-01e0-44f4-85fc-22e1f2141121 11/21/2014 10:24 AM bp-356d9ea7-55b9-4484-9a3f-543ab2141114 11/14/2014 4:57 PM bp-ab73ad83-aaf2-4aaf-b814-d7a3e2141114 11/14/2014 3:42 PM bp-6fcd278e-14b3-4da0-9a35-8909e2141113 11/13/2014 5:03 PM bp-86d95b8e-ff48-4d79-9238-0e6f42141112 11/12/2014 2:42 PM bp-9e17c0d5-ed10-4470-91d6-161d32141112 11/12/2014 2:42 PM 463a460e-e5b3-47a5-aab7-522198d61257 11/6/2014 5:29 PM bp-df5e7ee3-69bb-4c06-9bec-b7c4b2141106 11/6/2014 2:59 PM 898cd7cb-d4e1-4815-b6fa-def1ebff87c9 11/6/2014 11:49 AM bp-9e9665ca-75d5-4db3-889d-a42172141106 11/6/2014 9:15 AM 1812bb39-8807-4426-aa6b-a864dcbe4744 11/6/2014 9:14 AM bp-b04ef769-b82e-40b8-a847-872f02141105 11/5/2014 12:12 P

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 11.8 r800

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions on this page:

Kate411
Kate411 Question owner
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Thanks for the great info--I did notice that there were multiple Flash versions but didn't know what to do about it. I have followed your instructions and uninstalled all the old Flash players, and installed the current version. I'm hoping this will solve the problem.