This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Plugin update page is not responding. Why?

  • 1 reply
  • 4 have this problem
  • 14 views
  • Last reply by John99

eliotargy
eliotargy
more options

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update But nothing happens there. Something turns and turns next to the message: "Checking with Mozilla on the status of your plugins Loading Data", but it goes on forever. The problem is the old plugin is blocked so this is a nasty problem.

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update But nothing happens there. Something turns and turns next to the message: "Checking with Mozilla on the status of your plugins Loading Data", but it goes on forever. The problem is the old plugin is blocked so this is a nasty problem.

All Replies (1)

John99
John99
more options

Please try and check directly using Adobe's site if you have problems with https://www.mozilla.org/plugincheck/ { It is working ok for me right now.)

There are or have been known issues with Mozilla servers recentlyhttps://support.mozilla.org/en-US/for.../711040?last=63882#post-63882. I guess highly publicised issues requiring FlashPlayers updates have increased loads.

Check your Flashplayer is up to date by visiting http://www.adobe.com/software/flash/about/ separately with each browser.

You will be able to get round the block simply by allowing the plugin Shockwave to activate, but if you see that block it is because you need to update for security reasons.