This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I restore my important Local Folders which Thunderbird lost when it forced me to provide name, email address, & password to open an existing account that

more options

On Saturday, February 21, 2015, I opened Thunderbird to get my email as I have done for several years now. But this time my account wasn't available. Instead I could create a new account on Gandi.net. I dismissed the offer, but to open my account with my current email provider, I had to enter my name, email address, and password. When my account was opened, ALL of my Local Folders were gone. These folders contained important transactions, many still in progress.

How do I recover them?

On Saturday, February 21, 2015, I opened Thunderbird to get my email as I have done for several years now. But this time my account wasn't available. Instead I could create a new account on Gandi.net. I dismissed the offer, but to open my account with my current email provider, I had to enter my name, email address, and password. When my account was opened, ALL of my Local Folders were gone. These folders contained important transactions, many still in progress. How do I recover them?

All Replies (1)

more options