This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloaded foxfire and lost everything now I have blank screen

  • 2 replies
  • 3 have this problem
  • 14 views
  • Last reply by cor-el

debpfister1
debpfister1
more options

I try ed to download foxfire now I have a blank screen to get into anything I have to go to start then go into start then click foxfire but thats all i get no tool bar no nothing can u please help. the only reason i did this was to get spell check on my tool bar

I try ed to download foxfire now I have a blank screen to get into anything I have to go to start then go into start then click foxfire but thats all i get no tool bar no nothing can u please help. the only reason i did this was to get spell check on my tool bar

All Replies (2)

philipp
philipp
  • Moderator
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.